customer comments

What Our Customers Are Saying About Our Tail Extensions


9/25/13   just wanted to drop a note to you and say that the special mix tail matched perfectly, you couldn't even tell it wasn't her real tail.  You all know your product.  You guys are awesome! - Kay

8/15/13  You have my business for life. You have no idea how pleased I am! Thank you so much! My scraggly tailed EQ horse thanks you too! He will look great this weekend!   Geralyn 
7/30/12  I showed yesterday and it totally worked great!  Thank you so much for being so patient with me and answering all my questions.  I will recommend you to anyone who asks about the best tails out there :)  Gina

9/12/11 I got Smarty's tail today & it is absolutely perfect. It couldn't have matched better if you had him in front of you. The length is perfect too.  Luv it!! Thanks for the great service, as always. Jackie
7/18/11  Thank you for your quick response. You all are really the greatest to do business with.  Thanks again for all your help.Marilyn  

5/29/11 Hi, I wanted to let you know that I received my tail and its gorgeous! It matches perfectly to his tail! I just love the triple loop extension. I will send pics! Thanks again, Jessica

4/24/11 Wanted to let you all know that I received my tail extension this weekend.  It is perfect.  My once hopeless tail had lost so much hair that I might as well have made a key chain out of it.  I spoke to one of your representatives at Equine Affaire, and he was extremely helpful.  The repair was very speedy and barely cost a thing - I was expecting to have to buy a brand new tail.  I have been very impressed with your service, as there are very few companies left that know what customer service really is!!!   Sincerely,  Jen

12/14/10    I just wanted to thank you  for your help in matching my daughters horse's tail to an extention color. We have two of your extentions that we use on two other horses of ours and we love them. Thanks again for your help. My daughter will love her gift this year.  Debra

11/6/10  Got the light gray in and I think it's going to work! Thank you so much for everything, you guys were so patient with my custom needs and so willing to get the match right! I tell all my friends about you every chance I get!   Breanne

8/31/10   Here are the pictures I promised of my horse with her tail extension.  It looked great!!!! I am still working on getting it to blend better.  I got lots of compliments on it!!!!!    Also at this show My horse & I won Adult Amateur High Point.  I showed First Level Test 4 and Second Level Test 4. She received a 73% & 74% at Second Level Test 4 and 70% & 72% at First Level Test 4.  She won all of her classes and the horses that come in second to her averaged 63 - 65% in scores.  Thanks so much   Michelle & Meeka

  3/27/10  Just wanted to write and let you know I got my natural loop extension.  It is gorgeous!!!  The color is a PERFECT match, and the hair is smooth, silky, and very shiny.  I just love it!  The foretop extension is great too.  It as well, is very smooth and shiny.  Order turn-around to delivery was very quick too!  Can't wait to use them both!!!  Thank you very much!!!  Barbara Cole Camp, MO

Hi there,  Just want to let you know we received the tail! I am so thrilled with your service!!! Thank-you so much. From what I can see it should be a perfect match (tomorrow I will take it to the barns to have a look)  So again a huge THANK-YOU!!!!!!!! And you will be recommended to anyone I know who is in need of a tail.  Liz

Hi, here are a photo of  one of our hunt seat geldings with a tail I bought from you a while back. Your wrap arounds work great on  horses with all natural tail sets, they look like  natural tails even with a "more elevated than the norm" tailset (my gelding) Jayme


Krystin with "Baby" placing 3rd out of 36 in Showmanship and  "Rulla".  Thanks for choosing The Show Pen

Just wanted to say THANK YOU, you guys are great.  I have already referred one friend to you for a tail and will continue to let anyone else I know looking for extensions what a great quality of product, and customer care I have received doing business with The Show Pen.  Have a great day….Rebecca


Hi there, Just thought I'd drop you an email to say thanks so much for the tail extension!  What can I say - it is AMAZING!!!! In fact it was so good some of the girls on the yard thought that my horses tail had had a miraculous over night growth spurt! It looks so realistic, and if you didnt know she didnt have a tail, you'd never know with the extension on!  Thanks so much for your help, and prompt delivery! I shall email some pictures to you at a later date - so you can see for yourselves the difference it has made!!!!  Thanks again  Amber (United Kingdom)

Hi,  I wanted to let you know how much I like my triple loop tail.  I finally got to use it this weekend and had no trouble tying it in (and it stayed in!).  I appreciate your wisdom in matching me up with that style based on my needs.  Thank you,  Brenda

Well I have now used your tail and I got many favourable comments about it.
Here are some photos of my gelding Tunza Gold with the tail in at the
Australian Paint Horse National Show where he won 2 yr old WP Futurity andnumerous National Champions. Not that I am bragging....hehe.
Colour match was perfect.  Cheers Mel.


I just wanted to tell you thank you for all of your help.  I purchased a triple loop extension on Thursday at the Equine Affaire and came back Friday because I was having difficulty attaching the tail.  You worked with me until I fully understood and was able to attach it on the “dummy” tail you had there at the show.  I had a show the following Sunday and am happy to report that I was successful in attaching my new tail and it looked amazing.  Thank you again.     Kris  

Thank you so much for your help!!!  It’s amazing how great and easy you’ve made this.  Our trainer made it sound like finding the right tail was going to be very difficult and very expensive.  But you’ve made it pretty easy and very reasonable!!!!!! Jennifer


I found you guys via Google.  What I liked about you was, your site was simple, along with your instructions for putting in the tails.  Your price was competitive and payment was easy.  Thank-you for your help and you were nice when I talked to you on the phone.  If I ever get a cool shot of her tail, I’ll send it to you.  Thank-you, Kathy


Hi- I purchased a tail for my horse from you at Equine Affaire in April 2008. I thought it would be hard to find a tail to match my horse, but it looks beautiful. We receive compliments at every show. Attached is a picture of my daughter and Toby at this year's Ohio State Fair.I know you can't really see his tail in the picture, but believe me it is there! He normally carries his tail up, but the weighted tail works like a charm! Thanks again -  Kim 


I did a google search for white tail extension and it brought up several websites.  I looked at each website and decided that you had a quality tail extension at an affordable price.  I emailed lots of questions and received back excellent responses which really impressed me.  It seems customer service is a lost art these days but when it is received can make all the difference in the world.  I can't wait to receive the tail extension.  Thanks so much! Susan
Just to  let you know that the tail extension is absolutely superb, Our horse lost the whole bottom section of his dock hair this spring in an accident and looked dreadful.  He now looks like a glamorous dressage horse again! One of our grooms thought he was a new horse on the yard when we tried the tail on for the first time !  Many Thanks  Jo Attenborough  United Kingdom
Veronica:  Thank you so much to you and Jason for all of your help. I told Jason yesterday that the local tack shop wanted to charge me $490 for 1lb. of dark gray and $550 for 1lb of medium gray. I will recommend you to everyone who is looking for tail. Jason's friendly advice on the phone yesterday morning made my day and I have told everyone at the barn how fabulous your company is. THANK YOU!! Cheryl  
I bought a tail from you last year and so did my Mom. We just wanted to tell you again how much we love our tails and give you an update.

You have a couple of photos of my appy up on your comment page under the 5/29/07 testimonial... there is a before and after photo. We ended up winning Reserve Champion in Western Pleasure in 2007. I think our tail from "The Show Pen" helped to complete our look and made us winners. My appy also won "Horse of the Year 2007".

 I've attached an updated photo of me and my appy from this year.  I always get compliments on his tail... Thank you so much!!!  :)))  Sincerely, Lenee Perez

Hi! Just thought I would share this pic of my gelding Scotty wearing his Show Pen tail in trail class. As you can see, it looks great. Thanks, Sarah 

This is the third tail I've bought from you. I appreciate the quality of the tails and can count on you guys having new and improved tails every year it seems. I can't wait to see what this tail looks like, the idea of adding weights is genius!! Can't believe I never thought of that myself! I am also grateful that your tails are affordable. I always recommend you guys when people are looking for tails. Thanks  Regina 

I just wanted to let you know what a great experience I had with The Show Pen.  I emailed you just before Equine Affaire and asked if you could repair and put a loop on my present tail.  You responded very quickly and professionally to my emails.  When I dropped the tail off at Equine Affaire you said you would have it back to me by the end of April.  I received it in the mail today!  Thank you so much.  Your customer service is outstanding.  I will recommend you to anyone who asks about tails.   Cindy



Hey...I was helping one of my clients with the tail that was purchased from you the other day and was very impressed.  
Typically we order tails from Custom Tails in Iowa for almost double the price.  I had told her to order the tail long because we typically end up a few inches short.  
Well I ended up cutting almost 5 inches off of your tail so it wouldn't drag on the ground!  
Also, very impressed with the quality of the hair.  Just want to say thanks for the great tail! 

I have been buying tails from the show pen for several years. thank you for a great product at a reasonable price

We had purchased a white tail from you about 3 years ago - it was damaged and your repair of it was fantastic, so when I needed a tail for a new horse, for sure we were coming back to your company. 
this is the third tail I have bought from the Show pen. I have been extremely happy with the product and they match my horses tails perfectly.

I just ordered a tail bag to go with the natural loop tail we ordered last September for my daughter's hunter.  We finally went to a big show 2 weeks ago in Lake St.Louis, MO, and used the tail, braided in with his natural tail.  It looked perfect!  Because the tail was blunt cut at the bottom and hunters don't necessarily like that look - like AQHA or dressage-type tails - I very carefully tapered around the edges and it looked completely natural.  Very easy to do, very easy to use.   Thank you for all your help in getting us the right color, style, etc.  Mary



Thank you for the great tail.  Matches perfectly, your web really helped me make the correct choice.  My trainer was at a Quarterhorse show in Florida and she called me after finding out about you




Thank you for everything your guys customer service is AMAZING!!! I love my new tail extension and can't wait to use it and I'll be sure to send picture after the first show!!! Tracy



I wanted to thank you very much for your great customer service!  I am happy to say that you were correct, the first tail I received indeed was the best to use with my mare.  After washing and blowing drying it, when I put it on her Saturday, you were hard pressed to tell the real from the "other".  Again, thanks for your help with this.  I truly appreciate your kindness.





I received the extensions in perfect time to try them on for the show! We are keeping the mixed color. That color works perfectly and you can't even see where it attaches. I'm sending you some pictures so you can see the success! Emily 



These guys bent over backwards for me and I appreciate it! I needed a hard to match tail, and they sent me several. The product was good, the price excellent. Thanks!!




 7/5/07Hi, I bought a tail extension from you last week.  Just want to THANK YOU.  I received it the day after I ordered it and it's absolutely gorgeous!  Makes all the difference....plus it's easy to put in.   I'll definitely be recommending your tails!  Sincerely,  Michelle




The Show Pen was very quick and friendly. The tail arrived right on time. I told them I needed it for an upcoming show, and it arrived with ample time to spare! The web site was user friendly; I had no idea what kind of tail I should buy at first, but they had clear, insightful explanations. Thank you very much!





The light sorrel (natural loop) was perfect.  He Won at "The Devon Horse Show" and it looked extremely natural.  Many Thanks Bobbie




6/1/07  We received the replacement tail a few days ago (Tie-in 1/2lb) and it is absolutely the perfect color....we are very pleased !!!   Thank you very much for doing a great job at matching the color from the sample hair and the pictures we sent.  We will be recommending you to all our horse friends.Thanks.... Chuck and Sheila





I wanted to tell you that I got one of your tails (Natural Loop) and I think it is the greatest! I got so many compliments at my last 2 shows. People kept asking me where I got it. I just love it!!! It's so easy to put on & the color was perfect. My horse looks so beautiful with it on & it makes our LOOK more complete and finished. Thank you so much!!! We give you 2 hooves up!!!  We got (3) 1st places, (2) 2nd places, (3) 5th places, & (1) 6th place. I've attached a couple of photos for you.  Thank you,  Lenee & Wimpy





I found your company at an Equine Affair last year. I loved the tails and finally had to order one. I deal with many tails during the show season and i find your tails to be better and more reasonable priced. theresa


Thank you very much for the package, we got just today. It is a wonderful extension Tail, and we will  use it and the next show.  As you reminded, we had to pay for the customs, but it wasn't much. Kind regards Roberto and Wiebke from Switzerland


5/13/07  I needed a different color tail than I ordered, I sent a sample and they matched it great, Thanks to all who helped.  Doreen




 5/11/07:  The Show Pen was great to work with! I got a really nice product and when I emailed them about information on another product, they were very quick to respond and answer all of my questions. They shipped my order very quickly. I will definitely order from them again!  Chris



5/9/07  Thank you for sending out the tail extension so fast.  We will recommend The Show Pen to all our friends!  Thanks for such great service to your customers.  William



I have tried the three tails that you sent me. The mixed tail was perfect!!! I am so happy that it matches, it was going to be a tough one to match. I will tell everyone about the wonderful service I received from your company from the first email I sent! Thank you again, it really was a pleasure!




Very helpful  and super website, easy to use.... quick to respond to questions. I would recommend you and will use again myself



Ordered from you before - I LOVE your tails and have referred several  of my friends to you!!!  Thanks a bunch -





The natural loop is awesome. No big cap at the top and looks so natural! Easy to put in just 2 or three small braids and your done! I'd buy another one over a cap/slide on anytime..





 The tail you sent me worked PERFECT!!! And got here just in time too!  Thank You so much for the tail!!!  Kyrstin



I bought the natural loop extension.  I am very challenged when attaching a tail and forget trying to french braid. These tails are super easy to put on , stay in and look very natural. My gelding uses his tail alot when I correct him. At the last show he was horrid and I did major correcting, during which he would sometimes wring his tail. I also was making him back up alot. The tail stayed in during the whole ordeal and several people came up and asked me if that was his own tail. They couldn't believe it was an extension as it looked so natural.



Just wanted to let you know that Pepsi's tail looked amazing!  I am sending you a picture.  Unfortunately my camera had some problem and it is not as clear as it should be but you can see how beautifully the tail extension blended in with her tail.  We had two people stop and admire her tail.  They thought it was real until we said something.    

    THANK YOU again for all your help!  Our instructor really likes your tail and I gave her one of the order forms with pictures you shipped with the tails. She said your tails would be great for her halter horses.



 Hello, the tail is just gorgeous and now my mare is too.  She looked so high in the hocks and something was just missing!  The 3/4 wrap-around tail works perfectly.  I'm just so pleased. 




I did a search using Google for tail extension on the internet.  I thought your

webpage was the nicest I found explaining almost everything you would need to know.  Your pricing was also the most reasonable.




  Just wanted to let you know that we love the tail extension (Natural Loop) that your representative delivered to the fairgrounds last week for the All American Youth Show.  Could you please let her know that we appreciated her help in matching the tail, and to let you know, my daughter won her hunter under saddle class (14 yrs. old) out of 60 kids.  I don't know that the tail had anything to do with it, but our mare sure looked good with it in!  It is really  easy to attach and it stayed in place no problem.  Thanks for all your help, I hope this tail lasts a long time, but if we need another one, we will be sure to contact you.  Debbie



  I received my extension yesterday, very beautiful and a perfect match! THANK YOU SO MUCH!!  Lisa



I spoke to the very nice lady who worked your stand atthe Equine Affaire in Columbus Ohio. She was very helpful and convinced me that the tail I ordered would be the best for my horse who lifts his tail when I ride.  The tie in one I have  just looks funny when I ride!  I look forward to trying my new tail!


Just to let you know I chose your company because the gentleman at the Hoosier Horse Fair was very informative and helpful.  Also, this if my first artificial tail and I am really impressed with your pledge to customer service!  Thanks again. 




The tail is wonderful and just the right color the fading to the lighter color at the bottom is what she needs. I had a man that makes tails look at her tail and said it was very unusual. Your tail matches better than anything he had.



My daughter loved the tail.  It fit perfect and the color was also perfect.  .



Thank you for the wonderful tail extension.  Twiggy will no longer look like a 16.2hh weanling!!!!



Just wanted to tell you that the Tail Extension is Perfect! It got here just in time for the show,  I will definitely be buying from you again.



Received the tail just in time and what a Perfect match too.  Thank you for saving the day for my daughter!!!!!  She had a great show!